Delivery Information

DELIVERY INFORMATION

We strive to provide seamless delivery of your jewellry purchases. Please review the following important information regarding shipping:

1. Processing Time: All orders are processed and shipped within 3-5 business days after the order is placed. Shipping times may vary based on your location.

2. Shipping Rates: Shipping rates are calculated at checkout and are based on your shipping address and selected shipping method.

3. Customs, Duties, and Taxes:
   Please note that the customer is responsible for all customs duties, taxes, and fees associated with the delivery of your order. These charges may vary depending on the destination country and will be assessed by customs upon arrival.
   We recommend checking with your local customs office for more information regarding potential fees before placing your order.

4. International Shipping:
   We do offer international shipping to select countries. However, as mentioned, all customs duties, taxes, and import fees are the responsibility of the customer.

5. Delivery Time:
   Delivery times will vary depending on your location and the shipping method selected. Please note that customs clearance may cause delays in delivery times.Royal Mail 1st Class Signed For: 1-2 working days from dispatchRoyal Mail 2nd Class Signed For: 2-3 working days from dispatchRoyal Mail Special Delivery: Next working day from dispatch International Standard Delivery: 3-7 working days from dispatch

6. Lost or Damaged Packages:
   While we take great care in packing and shipping your items, we are not responsible for any lost, stolen, or damaged packages once they have been handed over to the shipping carrier. If your package is lost or damaged in transit, please send us an email or use our online chat service so we can contact the delivery provider for assistance.